Search Results for crisis handling

Insignia offers crisis handling and crisis communication support, ensuring you do and say the right thing under pressure. Call us on +44(0)121 382 5304

Insignia brings professionalism to a critical business issue. There are few more challenging issues than crisis management and Jonathan and the Insignia team has worked with us as partners to achieve the creation of a sound platform of capability and process on a global basis.

Jonathan Hemus always provided me and my teams with outstanding communications counsel. His advice and support had a measurable positive impact on our business and reputation.

Bruce McKendrick: When I joined Voyage Care in 2010, my vision was to create a dynamic business. Insignia has helped us towards achieving this goal.

Insignia recently hosted a webinar discussing the new threats of social media and the potential impact they can have on crisis management planning, crisis communication training and crisis handling. Listen to the presentation to learn the latest insights.

Military lessons for corporate crisis management success

In this blog we summarise the principles and share the words of leaders at the frontline to illustrate how the principles have influenced their crisis response.

When crisis management training transforms into crisis handling

There are many steps that an organisation can take to ensure that it is ready to do and say the right thing in the event of a crisis. Crisis management planning, crisis management training, exercising and testing often form the heart of this.

Crisis management planning is a part of the solution, but even more important is rehearsal. It’s only by experiencing the pressure of a crisis simulation exercise that crisis management teams can truly build skills and confidence to make sound decisions under fire.

Families, employees, customers and clients may all suffer psychological trauma as a result of an incident. Being ready to support them is not only the responsible thing to do, it is also the starting point for effective crisis management.

As more information about an organisation is created and shared on social media, the frequency of reputational crises has also increased. It is no surprise that mistakes happen – people get defamed, privacy gets invaded and intellectual property rights get breached.

When a crisis breaks, for all the crisis management planning and training that has taken place beforehand, reputations are preserved or destroyed as a result of what people do and say under intense pressure.

Grappling with the challenge of social media – especially for traditional businesses – is difficult given the intense pressure of a crisis which is why a social media simulation can be a good idea as part of your crisis management planning.

Representing your organization in front of the media during a crisis is a daunting prospect: make sure that you give yourself the best chance by deploying messages which demonstrate empathy for your stakeholders.

Crisis has struck your business and it’s the worst day of your working life. The last thing you want to do is talk to people about it.

Your chances of mounting a successful crisis management response will be significantly increased if you have engaged in crisis management planning and crisis management training beforehand.